Refund policy

Return & Refund Policy

Thank you for shopping with DOGMA. We want you and your dog to be happy with your purchase. If something isn’t right, we’re here to help.

Return Period

We accept returns within 14 days of receiving your order.

If you are located in the European Union, you also have the right to cancel your order within 14 days for any reason and without justification, in accordance with applicable EU consumer protection laws.

Return Conditions

To be eligible for a return:

  • Items must be unused, clean, and in their original condition.
  • Items must be free of dog hair, odors, dirt, damage, or any signs of use.
  • All original tags and packaging must be included.
  • A receipt or proof of purchase is required.

Please note that we do not accept returns or exchanges for:

  • Custom-made, made-to-order, or personalized items.
  • Gift cards.

Custom-made and personalized products are manufactured specifically for your dog and therefore cannot be returned or exchanged unless they are defective or we made an error in your order.

Sizing Responsibility

Customers are responsible for providing accurate measurements and selecting the appropriate size when placing an order.

We strongly recommend reviewing our sizing guides and contacting us before ordering if you are unsure about sizing.

Returns or exchanges resulting from an incorrect size selection by the customer are treated as standard returns and are subject to the conditions outlined in this policy.

If a custom-made item was produced according to the measurements or specifications provided by the customer, it cannot be returned or exchanged due to sizing issues unless the item is defective or does not match the specifications agreed upon.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, you may return the eligible item and place a new order once your return has been approved.

For returns of non-defective products:

  • The original shipping costs are non-refundable, as the shipping service has already been provided.
  • All return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you believe your item is damaged, defective, or incorrect, please contact us within 7 days of receipt at woof@dogmagear.eu and include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the defect or problem

If, after inspection, we confirm that the item is defective or that an error was made on our side, we will offer either:

  • A replacement item, or
  • A full refund

In such cases, all shipping costs, including return shipping and replacement shipping, will be covered or reimbursed by DOGMA.

How to Start a Return

To initiate a return, email us at woof@dogmagear.eu with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

If your return is accepted, we will provide:

  • Return shipping instructions
  • The return address

Items sent back without prior authorization will not be accepted.

Return Shipping

Customers are responsible for arranging and paying for return shipping unless the item is defective, damaged, or incorrect.

For your protection, we recommend using a tracked shipping service. DOGMA cannot be held responsible for returned items lost in transit.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

For approved returns of non-defective products:

  • The cost of the returned item will be refunded.
  • Original shipping costs will not be refunded.
  • Return shipping costs are the responsibility of the customer.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For defective products or orders affected by an error on our side, a refund or replacement will be processed within 10 days after we receive and inspect the item and confirm the defect or error. In such cases, all shipping costs will be covered or reimbursed by DOGMA.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at woof@dogmagear.eu.

Contact Us

If you have any questions regarding returns, refunds, sizing, or your order, please contact us at:

woof@dogmagear.eu

We will be happy to help.